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Coronavirus - ICAS CAP Crisis Assistance Program

CAP Crisis Assistance Program – supports your employees during the coronavirus pandemic

The ICAS CAP Crisis Assistance Program supports your employees during the coronavirus pandemic:

  • CAP as a solution to the drawbacks of working from home
    Work still has to be done even in social isolation and despite the change in conditions. The CAP provides specific help for this individual internal and external transition process at all times by offering the exchange of experiences and practical solutions.
  • CAP as a solution to the drawbacks of being on lockdown
    Access to experts in daily life is restricted but sometimes, it is a necessity. Many experienced counselors are available in the CAP around the clock by phone, chat and video and provide practical instructions as a tool for self-help. The CAP supports your employees during the coronavirus pandemic.
  • CAP as a solution to personal insecurities
    Fear during a pandemic is completely normal. The CAP allows issues and/or fears to be discussed at any time with no time limit. This also applies to everyone in the employee’s household as these people have a significant impact on your employees working from home.
  • CAP as a solution to internal doubts
    No pandemic goes on forever. We will come out the other side of it. A talk with the CAP experts can boost this outlook and optimism and allows your employees to concentrate on the current work.

The ICAS CAP Crisis Assistance Program supports your employees during the coronavirus pandemic as follows: 

  • 24/7 counseling and support by phone or live chat for emotional or psychological issues (e.g. fears and worries regarding the coronavirus pandemic)
  • Personal counseling (1-8 sessions) with a psychotherapist via a secured video connection
  • Brochure in electronic format (PDF)
  • Introductory video
  • Anonymous final statistics about the use of the service

Price per employee £ 18* for a fixed term of 6 months

ICAS CAP+ (optional extra to the offer above)

  • Telephone support for practical and legal questions

Additional cost per employee £ 16*

*All prices excl. sales tax

Download ICAS CAP flyer


Coronavirus - Massnahmen für Unternehmen

ICAS sends factsheet on coronavirus to customers

Coronavirus – Coping with Health-Related Anxiety

On January 31, the World Health Organization officially declared the coronavirus epidemic a global health emergency. It is important that employees and their families are aware of some health basic information.

Signs and Symptoms:
The common earliest symptoms of coronavirus associated respiratory infections are fever, chills, rigors, muscle pains, headache, diarrhea, sore throat and a runny nose but these symptoms may not all be present. This early stage can then be followed by mild to moderate respiratory illness, with a fever above 38°C and cough, shortness of breath or breathing difficulty. The majority of people who are infected with the coronavirus develop antibodies to the virus and gradually get better as they eliminate the virus from their bodies. Thus the risk is much higher for individuals who are chronically sick and elderly than in the young.

Transmission of coronavirus from person to person is usually by close contact with an infected individual. Usually transmission occurs when bodily fluids from an infected person come into contact with your eyes, nose or mouth through the infected person coughing or sneezing. Additionally, shaking hands or touching an object with particles on the virus on it and then touching your mouth, nose or eyes can also cause the virus to spread.

W.H.O. recommends that people wash their hands regularly with soap, cover their mouths
and noses when coughing and sneezing and stay away from people who have signs of respiratory tract infection, such as a runny nose, coughing and sneezing. You can wear a facemask in public areas if you are concerned about risk.

Workplace Support:
As a workplace, you should make provision for employees to practice good hygiene and encourage sick employees to stay at home and seek a medical opinion before returning to work, if they have persistent fever, respiratory or gastrointestinal symptoms.

Coping with Health-Related Anxiety:
These developments are likely to cause anxiety and stress for you and your family. Be assured that this is a normal reaction to a danger that seems new and uncontrollable. A general feeling of helplessness and loss of control may arise. Psychological responses could be pessimism and symptoms of depression, a lack of concentration, constant worry about past, present and future and not being able to relax or enjoy life.

But there are ways to manage anxiety and stress:

  • Look at the situation rationally. The coronavirus may be contagious, but panic is far more contagious. Do not let collective fear guide you. Focus on facts and appeal to your rational mind. This will help reduce your fear. Find time to talk to friends. Friends can ease troubles and help us see things in a different way. Often, talking to someone will help you see things from a different and less stressful perspective.
  • Adopt a healthy lifestyle. If we eat a healthy diet, exercise regularly and ensure we get adequate sleep and rest our body is better able to cope with stress should it occur.
  • Accept the things you cannot change. Changing a difficult situation is not always possible. If this is the case, recognize and accept things as they are and concentrate on things you do have control over.
  • Know your limitations and do not take on too much. We cause ourselves a great deal of stress because we like people to like us and do not want to let people down. Learn to be assertive so that you can say no without upsetting or offending. This might mean changing your holiday plans or cancelling social engagements.
ICAS Deutschland | Mitarbeiter Training für mentale Stärke

ICAS reinvents the Employee Assistance Program EAP

Up to now, it has been difficult for smaller companies to be included in a counseling and support programme of an EAP provider. ICAS International closes this gap with the new service ICAS EAP Pure, which German companies can buy online. Through the straightforward purchase process and the possibility of immediate implementation, companies and employees directly benefit from the advantages of the ICAS Employee Assistance Program. Learn more.